When someone searches "therapist near me," Google shows a map with three practices at the top. Most people choose from those three. Your Google Business Profile decides whether you're one of them.
The good news: it's free, and you can improve it yourself. Here's how.
What is a Google Business Profile?
It's your free listing on Google Search and Google Maps. It shows your practice name, address, phone number, hours, reviews and photos. For local practices, it's often the biggest source of new calls.
Step 1: Claim and verify your profile
Search for your practice on Google. If a listing exists, claim it. If not, create one at business.google.com. Google will ask you to verify that you own the practice, usually by video, phone or mail.
Step 2: Choose the right category
Your primary category matters most. Common options:
- Psychotherapist
- Counselor
- Mental health service
- Psychologist
- Marriage or family counselor
Pick the one that best describes your practice, then add a few relevant secondary categories.
Step 3: Decide how to show your address
If clients visit your office, show your address. If you only offer telehealth or see clients by appointment at different locations, Google may require you to hide your address and set a service area instead. Follow Google's guidelines carefully.
Step 4: Write a clear description
You have 750 characters. Explain:
- Who you help.
- What you treat or specialize in.
- Where you're located and which areas you serve.
- Whether you offer telehealth.
Write naturally. Don't stuff keywords.
Step 5: Add your services
List each service separately, like individual therapy, couples counseling, anxiety treatment or telehealth sessions. This helps Google match you to more searches.
Step 6: Add real photos
Photos of your office, waiting room and building entrance help clients feel comfortable before they visit. Never post photos of clients.
Step 7: Add your booking link
Add your website and, if you use one, your online booking link. Make sure your phone number is correct.
Step 8: Collect reviews
Reviews help you rank higher and build trust. Ask in a way that follows your ethics code, and make it easy with a direct review link.
Note: most professional ethics codes for therapists discourage or prohibit soliciting testimonials from current or former clients. Check your licensing board's rules before asking.
Step 9: Reply to reviews carefully
Thank every reviewer in general terms. Never confirm someone is a client, mention their treatment or share any details, even if they shared them first.
Step 10: Post updates regularly
Google Posts let you share news, articles or events. Posting regularly shows Google your profile is active.
Common mistakes
- Adding keywords to your business name.
- Choosing the wrong primary category.
- Old hours or a wrong phone number.
- Ignoring reviews.
- Duplicate listings for the same practice.
How long until it works?
Many practices see more visibility within a few weeks of a complete, active profile. Results depend on your location and competition.
Where Rewokers fits
Rewokers optimizes Google Business Profiles for therapists and healthcare practices across New Jersey, with an office in Brick. It's included in all our local SEO plans, which start at $400 a month.
FAQ
Is a Google Business Profile free?
Yes, it's completely free.
Can I have a profile if I only offer telehealth?
Google's rules for online-only businesses are strict. You may need to hide your address and set a service area. Check Google's current guidelines.
How do I rank higher on Google Maps?
Complete every section, choose the right category, add services and photos, collect reviews and post regularly.
Can I reply to client reviews?
Yes, but keep replies general and never confirm someone is a client.
Want help with this for your practice?
Book a free 30-minute practice audit